Frequently Asked Questions
The questions operators ask most often, answered plainly.
Support
Support Center
Shipping and duties, warranty terms, returns, troubleshooting and direct contact. Supply is hardware only — installation is carried out by your own qualified technician using the installation guide.
Warranty
Every HydroHub™ system carries a 12-month limited manufacturer warranty from the date of delivery, covering defects in materials and workmanship.
Shipping & Delivery
Free worldwide delivery is included in every published price. Duties and taxes are prepaid to the carrier on a DDP basis where the destination country permits prepayment.
Returns & Refunds
Return authorization is required before any unit is shipped back. Contact us with your order reference and reason for return.
Troubleshooting
Most field issues resolve to water quality, power supply or vibration-sensor sensitivity. Work through these before raising a warranty claim.
Installation guide
Step-by-step fitment, wiring and injection-point guidance for your technician.
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